Refund policy

RETURN & REFUND POLICY

Effective Date: April 2026

 

THE SPEKT GUARANTEE

Train hard. Play fearless. Try us risk-free.

First order? Try them. Play in them. If they're not for you, we'll refund you in full — no questions, no return required. Just email us within 14 days of delivery.

One guarantee per customer. That's how we keep it fair.

RETURNS — AFTER YOUR FIRST ORDER

Here's how returns work for subsequent orders:

  • 14-day return window from delivery date

  • Items must be unworn, unwashed, and in original packaging with tags

  • Email us first — we'll send you a Return Authorization before you ship anything back

  • You cover return shipping (we cover it if something is wrong with the product)

Performance socks can't be resold once worn — so we can't accept worn returns after your first order unless there's a real product defect.

DEFECTS? WE'VE GOT YOU.

If something is genuinely wrong with the product — stitching failure, material defect, wrong item shipped — we fix it. Email us within 14 days with a photo and your order number. We'll replace it or refund it, and we'll cover the shipping.

One important note: Spekt socks are built to reduce impact risk — not to guarantee against injury. If you were injured while wearing them, that's not a product defect. Please see our full Terms of Service for details.

 

 

This Return & Refund Policy ("Policy") applies to all purchases made through https://www.getspekt.com (the "Website"), operated by Spekt, Inc., a Delaware corporation registered to do business in California. This Policy is incorporated into and subject to our Terms of Service. By making a purchase on the Website, you agree to the terms of this Policy.

 

1. First-Order Happiness Guarantee

We stand behind our product and want every new customer to try Spekt with confidence.

If you are not completely satisfied with your first Spekt order for any reason, you may request a full refund within 14 days of your delivery date — even if the product has been worn or tested.

  • Limit: One (1) Happiness Guarantee refund per customer. This guarantee applies to a customer's first order only and may not be combined with any other offer.

  • To request a refund under this guarantee, email help@getspekt.com with your order number and reason for return. No return shipment is required.

  • Spekt reserves the right to deny Happiness Guarantee claims that show evidence of abuse, fraud, or misuse of this offer (for example, multiple first-order claims from the same household address or payment method).

This guarantee covers satisfaction with the product experience — not injury prevention. See Section 5 regarding performance and protective claims.

 

2. Standard Return Policy

For all orders after your first purchase, the following conditions apply:

Eligible Returns

Items are eligible for return within 14 days of the delivery date if they meet all of the following conditions:

  • The item is unused, unworn, and unwashed.

  • The item is in its original, undamaged packaging with all tags attached.

  • A valid proof of purchase (order number or order confirmation email) is provided.

  • A Return Authorization (RA) has been issued by Spekt prior to shipment (see Section 3).

Hygiene Policy — Worn Socks

Because Spekt products are performance apparel worn directly on the body, items that have been worn, washed, or used in any way are not eligible for return under the Standard Return Policy. This policy exists for the health and safety of all customers and is consistent with industry-standard hygiene practices for apparel.

The sole exception to this rule is a verified manufacturing defect, as described in Section 5.

Non-Returnable Items

  • Items marked "Final Sale" at the time of purchase

  • Gift cards

  • Items returned without a Return Authorization

  • Items returned more than 14 days after the delivery date

 

3. Return Process

All returns require prior authorization. Returns shipped to us without a Return Authorization will not be accepted and will be returned to sender at the customer's expense.

  1. Step 1: Email help@getspekt.com with your order number, the item(s) you wish to return, and the reason for your return. We will respond within 1–2 business days with a Return Authorization number and return instructions.

  2. Step 2: Pack the item securely in its original packaging. Include your Return Authorization number visibly on the outside of the package.

  3. Step 3: Ship the item to the address provided in your Return Authorization email using a trackable shipping method.

Return shipping costs are the customer's responsibility unless the return is due to a verified manufacturing defect or an item shipped in error by Spekt (see Section 5). Spekt is not responsible for items lost or damaged in return transit. We recommend using a carrier that provides tracking and insurance.

 

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 3–5 business days for your bank or card issuer to post the credit.

Partial Refunds

We reserve the right to issue a partial refund (rather than a full refund) for items that:

  • Show signs of wear, use, or washing not disclosed at the time of return request

  • Are returned without original packaging or with tags removed

  • Are returned in damaged condition not caused by shipping

We will notify you of any partial refund determination before processing. If you disagree with our assessment, contact us within 5 business days of our notification.

 

5. Defective or Incorrect Items — Important Definitions

Please read this section carefully. It explains what qualifies as a defect and what does not. This distinction is important for customers and for Spekt.

What Qualifies as a Manufacturing Defect (Covered)

A manufacturing defect is a physical failure in the product caused by how it was made — not by how it was used. Covered defects include:

  • Seam failure or stitching separation under normal use

  • Material tearing, holes, or fabric breakdown under normal use

  • Protection detachment, delamination, or structural failure

  • Significant color bleeding or dye defect

  • Incorrect size, color, or item shipped relative to the confirmed order

What Does Not Qualify as a Defect (Not Covered)

The following are not manufacturing defects and are not eligible for return or refund under this Policy:

  • Injury sustained while wearing the product. Spekt socks are designed to reduce the risk of certain impacts — they are not a guarantee against injury. A product that performed as designed but did not prevent an injury is not defective.

  • Dissatisfaction with the level of protection experienced during use. Performance expectations that exceed what was stated in our product descriptions are not a basis for return after the Happiness Guarantee period.

  • Normal wear, compression relaxation, or texture change resulting from regular use and washing.

  • Discomfort, fit preference, or subjective feel after the product has been worn.

By using Spekt products, you acknowledge that they are designed to reduce — not eliminate — impact risk, and that Spekt makes no guarantee that wearing these products will prevent any specific injury. Please refer to our Terms of Service for the full warranty disclaimer.

How to Report a Defect or Incorrect Item

If you believe your item has a manufacturing defect or you received the wrong product, contact us within 14 days of delivery at help@getspekt.com and include:

  • Your order number

  • Clear photographs showing the defect or incorrect item

  • A description of the issue and when it was first noticed

  • Your preference: replacement or full refund

We will review your submission and respond within 2 business days. Spekt will cover all return shipping costs for confirmed manufacturing defects or incorrectly shipped items.

 

6. Exchanges

We are happy to exchange eligible items for a different size or color, subject to availability, within 14 days of delivery.

  • Items must meet the same eligibility conditions as standard returns (unused, unworn, unwashed, original packaging, tags attached).

  • Email help@getspekt.com with your order number and the size or color you would like. We will confirm availability and provide exchange instructions.

  • Return shipping on exchanges is the customer's responsibility unless the exchange is due to a defect or shipping error.

 

7. Chargebacks & Payment Disputes

If you have a concern about your order or a charge on your payment method, we ask that you contact us at help@getspekt.com and allow us at least 5 business days to resolve the matter before filing a dispute or chargeback with your card issuer or bank.

This Policy, together with the remedies described in our Terms of Service, constitutes your sole and exclusive remedy for any dissatisfaction with a Spekt product or order. Initiating a chargeback for an issue that this Policy covers — and for which you have not first contacted Spekt — may result in the denial of future return or guarantee claims.

 

8. Abuse of This Policy

We extend this Policy in good faith to our customers. Spekt reserves the right to decline return, exchange, or Happiness Guarantee requests from any customer who demonstrates a pattern of abuse, including but not limited to:

  • Multiple Happiness Guarantee claims from the same household, address, or payment method

  • Repeated returns of worn items claimed as unused

  • Filing chargebacks for purchases that fall within this Policy's coverage

  • Fraudulent or materially inaccurate defect claims

In cases of suspected abuse, we reserve the right to refuse future orders from the same customer.

 

9. Policy Updates

Spekt reserves the right to update or modify this Policy at any time. The updated Policy will be posted on the Website with a revised Effective Date. Your continued use of the Website after a policy update constitutes your acceptance of the revised terms. The Policy in effect at the time of your purchase governs that purchase.

 

10. Contact Us

Questions about a return, refund, or this Policy? We're here to help.

Email: help@getspekt.com

Response time: 1–2 business days

Mail: Spekt, Inc. | 300 S. Coast Hwy 101, Suite 315 | Encinitas, CA 92024

— END OF DOCUMENT —

THE SPEKT GUARANTEE

Train hard. Play fearless. Try us risk-free.

First order? Try them. Play in them. If they're not for you, we'll refund you in full — no questions, no return required. Just email us within 14 days of delivery.

One guarantee per customer. That's how we keep it fair.

RETURNS — AFTER YOUR FIRST ORDER

Here's how returns work for subsequent orders:

  • 14-day return window from delivery date

  • Items must be unworn, unwashed, and in original packaging with tags

  • Email us first — we'll send you a Return Authorization before you ship anything back

  • You cover return shipping (we cover it if something is wrong with the product)

Performance socks can't be resold once worn — so we can't accept worn returns after your first order unless there's a real product defect.

DEFECTS? WE'VE GOT YOU.

If something is genuinely wrong with the product — stitching failure, material defect, wrong item shipped — we fix it. Email us within 14 days with a photo and your order number. We'll replace it or refund it, and we'll cover the shipping.

One important note: Spekt socks are built to reduce impact risk — not to guarantee against injury. If you were injured while wearing them, that's not a product defect. Please see our full Terms of Service for details.

QUESTIONS?

Email help@getspekt.com — we respond within 1-2 business days.