Shipping policy

SHIPPING POLICY

Effective Date: April 2026

This Shipping Policy applies to all orders placed through https://www.spektwear.com, operated by Spekt, Inc. We currently ship to addresses within the United States only, including all 50 states, U.S. territories, and military APO/FPO/DPO addresses.

1. Shipping Rates

The $5.99 flat rate applies to all US destinations regardless of distance — from a neighboring city to the opposite coast. There are no zone-based surcharges, rural delivery fees, or residential delivery fees on any Spekt order.

2. Carrier & Service

All standard Spekt orders are shipped via USPS Ground Advantage from our fulfillment location in Encinitas, California (ZIP 92024). USPS Ground Advantage provides:

• Delivery to all 50 states, U.S. territories, military APO/FPO/DPO addresses, and PO Boxes

• USPS Tracking® included with every shipment

• $100 insurance coverage included

• 2-5 business day delivery window

Expedited orders are shipped via USPS Priority Mail, which provides 1-3 business day delivery and $100 insurance.

3. Order Processing

Orders are processed and shipped on business days (Monday through Friday, excluding federal holidays). Orders placed before 12:00 PM Pacific Time on a business day are generally processed the same day. Orders placed after 12:00 PM or on weekends and holidays will be processed the following business day.

You will receive a shipping confirmation email with your USPS tracking number when your order ships. Use the tracking link to follow your package at usps.com or via the USPS mobile app.

4. Delivery Timeframes

Estimated delivery times are calculated from the date of shipment, not the date of order placement. Standard delivery from ZIP 92024 (Encinitas, CA):

• California, Nevada, Arizona: 2-3 business days

• Pacific Northwest, Mountain, Southwest: 3-4 business days

• Midwest, Southeast, South: 4-5 business days

• Northeast, Mid-Atlantic: 4-5 business days

• Alaska, Hawaii: 5-7 business days

• U.S. territories (Puerto Rico, Guam, etc.): 7-10 business days

• Military APO/FPO/DPO: Variable; typically 7-21 business days

These are estimates provided by USPS and are not guaranteed delivery dates except for Priority Mail Express orders. Delays may occur during peak shipping periods (holiday season, natural disasters, carrier disruptions). Spekt is not responsible for carrier delays beyond our control.

5. Order Tracking

Every shipment includes USPS tracking. Your tracking number will be included in your shipping confirmation email. You can track your package at:

• USPS.com/track

• The USPS Mobile app

• By replying to your shipping confirmation email with questions to help@getspekt.com

If your tracking information has not updated within 3 business days of your shipping confirmation, please contact us at help@getspekt.com. Some tracking delays in USPS's system are normal for the first 24-48 hours after drop-off.

6. Undeliverable & Returned Packages

Packages may be returned to Spekt if the delivery address is incorrect or incomplete, the package is refused by the recipient, or the package is undeliverable after multiple delivery attempts.

If your order is returned to us due to an address error or refusal, we will contact you to confirm your address and arrange re-shipment. Additional shipping charges may apply for re-shipment. Spekt is not responsible for orders delivered to an incorrect address provided by the customer.

Please double-check your shipping address before completing checkout. We process orders quickly and cannot guarantee address changes after order placement.

7. Lost or Damaged Packages

If your package shows as delivered but you have not received it, please:

1. Check with neighbors and building management for potential misdirected delivery.

2. File a search request with USPS at usps.com/help/missing-mail.

3. Contact us at help@getspekt.com with your order number and tracking number. Allow 3 business days from the 'delivered' scan date before contacting us — USPS occasionally scans packages as delivered a day early.

For packages damaged in transit, please photograph the damaged packaging and product immediately upon receipt and email the photos to help@getspekt.com with your order number. We will work with you to replace or refund your order in accordance with our Return & Refund Policy.

Please note: Per our Terms of Service, risk of loss and title pass to you upon delivery to the USPS carrier. However, we will make every reasonable effort to assist in resolving lost or damaged package claims.

8. PO Boxes, APO/FPO, and U.S. Territories

We are proud to serve military families and customers in U.S. territories. USPS Ground Advantage delivers to all APO/FPO/DPO addresses and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands) at our standard flat rate of $5.99, or free on orders $65 and over.

Note: Delivery times to territories and military addresses may be longer than the standard estimates above. We cannot guarantee specific delivery dates for these destinations.

9. Holiday Shipping

During peak shipping periods (November-December), USPS delivery times may be longer than usual. We recommend ordering by December 15th for standard ground delivery before December 25th. We will post specific holiday shipping cut-off dates on our website and via email in November each year.

USPS may impose temporary holiday rate surcharges (typically October through January). We absorb these surcharges — your flat rate will not change during the holiday season.

10. Rate Changes

USPS adjusts its rates approximately twice per year (typically January and July). Our flat-rate structure is designed to absorb normal USPS rate increases. If a USPS rate change significantly impacts our shipping costs, we may adjust our flat rate. We will provide advance notice of any shipping rate changes on the Website.

11. Contact Us

Questions about your shipment or this policy? We respond within 1-2 business days.

Email: help@getspekt.com

Mail: Spekt, Inc. | 315 S. Coast Hwy 101, Suite 300 | Encinitas, CA 92024